Shipping and Delivery Policy
Thank you for choosing Tjay Creations! We’re excited to deliver our exquisite beadwork creations to you. Please read our shipping and delivery policy to understand how we handle shipping and delivery of your orders.
1. Free Shipping within Nairobi Metropolitan Area:
– We are pleased to offer free shipping on all orders within the Nairobi Metropolitan Area.
2. Flat Rate Shipping to Other Locations:
– For orders outside the Nairobi Metropolitan Area, including Mombasa and similar distances, we offer flat-rate shipping. The shipping cost is aggregated based on distance, up to a maximum of 1000 shillings.
3. Shipping Times:
– Orders are processed and shipped within 7 business days of receiving payment.
– Estimated delivery times vary depending on the shipping destination. Delivery times will be provided at the time of checkout.
4. Shipping Methods:
– We utilize reputable courier services to ensure safe and timely delivery of your orders.
– You will receive a shipping confirmation email with tracking information once your order has been dispatched.
5. International Shipping:
- We offer international shipping to select countries outside of Kenya.
- Shipping costs for international orders are calculated based on the destination country, package weight, and dimensions.
- During checkout, you will be presented with shipping options and costs based on the postal rates for your selected destination.
- Please note that customs duties, taxes, and fees may apply to international orders, and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.
- Estimated delivery times for international orders vary depending on the shipping method selected and the destination country. Delivery times will be provided at the time of checkout.
- You will receive a shipping confirmation email with tracking information once your international order has been dispatched.
- If you have any specific shipping preferences or requirements for your international order, please contact us before placing your order to discuss available options.
6. Order Tracking:
– You can track the status of your order using the tracking information provided in the shipping confirmation email.
7. Delivery Address:
– Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
8. Delivery Attempts:
– If delivery attempts are unsuccessful, the courier service may leave a notice for you to arrange re-delivery or pickup from a designated location.
9. Order Confirmation:
– You will receive an order confirmation email upon placing your order. Please review the order details carefully and contact us immediately if there are any discrepancies.
10. Contact Us:
– If you have any questions or concerns about our shipping and delivery policy, please don’t hesitate to contact us.